English to French Other Psychology Communication

Tip: Make a Complaint Sandwich “Psychologically, it’s really unhealthy to squelch complaints,” says Guy Winch PhD, psychologist and author of The Squeaky Wheel: Complaining the Right Way to Get Results, Improve Your Relationships, and Enhance Self-Esteem. “By not complaining aloud, it doesn’t mean the dissatisfaction has gone away. You’re just not voicing it.” So how do you express it in a way that's healthy and might just lead to a constructive change? You sandwich it in between two more positive statements that invite the other person to more readily accept the complaint you've sandwiched in.