Reinstate RWS account access—who to contact? Thread poster: Artem Vakhitov
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I haven't been able to access my RWS account lately, probably due to the fact that I used to be located in Russia. I'm sort of logged in, but cannot open any section of the account, such as Licenses, Downloads, etc. Now that I've moved to another country, I hope to reinstate access, but who do I contact, given that the portal is not working for me?
| | | | Stepan Konev 
Russian Federation
Local time: 18:35
English to Russian
| Try to contact Frances Pearn-Rowe or sign up again | Feb 7, 2023 |
When RWS announced their end of service for the Russian citizens, it was Frances Pearn-Rowe who signed the message on behalf of RWS (you probably have that message in your inbox, 10 March 2022). At the end of her message she said If you have any questions, please do not hesitate to contact me. Also add a copy to other general email addresses like [email protected]. As a last resort, since you are outside Russia now, you can create an accoun... See more When RWS announced their end of service for the Russian citizens, it was Frances Pearn-Rowe who signed the message on behalf of RWS (you probably have that message in your inbox, 10 March 2022). At the end of her message she said If you have any questions, please do not hesitate to contact me. Also add a copy to other general email addresses like [email protected]. As a last resort, since you are outside Russia now, you can create an account just for the only purpose to reach their support or post your question (which is equivalent to opening a support ticket).
[Edited at 2023-02-07 18:36 GMT] ▲ Collapse
| | | | | Thank you Stepan, sent an email to Frances Pearn-Rowe | Feb 7, 2023 |
Thank you Stepan. I've sent an email to Frances Pearn-Rowe, making it a reply to the message you mentioned, and added a copy to [email protected]. (It should be noted that her original email seems to concern Trados Live Essentials only; however, I do believe that our ongoing access problems are rooted in the same decision by RWS.)
Stepan Konev wrote: When RWS announced their end of service for the Russian citizens, it was Frances Pearn-Rowe who signed the message on behalf of RWS (you probably have that message in your inbox, 10 March 2022). At the end of her message she said If you have any questions, please do not hesitate to contact me. Also add a copy to other general email addresses like [email protected]. As a last resort, since you are outside Russia now, you can create an account just for the only purpose to reach their support or post your question (which is equivalent to opening a support ticket). [Edited at 2023-02-07 18:36 GMT]
| | | | | UPDATE: Access restored | Feb 14, 2023 |
My access to RWS account has been restored today with the kind help of Frances. I was asked to provide proof of residence.
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