English Art/Literary Law (general)

I am translating a brochure about a complaints procedure used in a housing association (UK). In the following excerpt, does the preposition ''to'' go with ''making a complaint'' or '' ''application''?

''If the problem has not been sorted out informally, or you wish to make a formal complaint in the first instance, then complaints will be dealt with through a more formal procedure.

You can make a complaint in person, over the telephone or in writing. Equal weight will be given to verbal and written complaints. Verbal complaints will be written up by a staff member, and checked for accuracy with the complainant. Complaints may be made by a third person, representing the complainant – provided that they have the applicant’s authority to complain on their behalf.

You can make a complaint about any aspect of your application *to* any of the partner landlords, regardless of what your complaint is about. Complaints will then be:

- Recorded using a standard format – this will help us to monitor what our customers are unhappy with and improve our services accordingly.''....



Thank you