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Multiterm : Unable to uninstall Multiterm suite of products
Thread poster: Delia González
Delia González
Delia González
Switzerland
Local time: 19:36
French to Spanish
+ ...
May 10, 2023

Hello everyone:

I've been experiencing a few problems with SDL MultiTerm 2017 SR1. Firstly, I am unable to run the program, I click on it, it looks as if it was going to open and then nothing. Also, when working on a project on SDL Trados, the Term Recognition, doesn't show me any values (Hitlist Setting is all click; show termbase, language name, etc,). This last one issue, begun on the last two projects I've been working on. I think this is all due to an upgrade on SDL Trados 2017... See more
Hello everyone:

I've been experiencing a few problems with SDL MultiTerm 2017 SR1. Firstly, I am unable to run the program, I click on it, it looks as if it was going to open and then nothing. Also, when working on a project on SDL Trados, the Term Recognition, doesn't show me any values (Hitlist Setting is all click; show termbase, language name, etc,). This last one issue, begun on the last two projects I've been working on. I think this is all due to an upgrade on SDL Trados 2017 SR1, because I had similar issues, at the end I had to do a "restore from a system restore point" to go back before the upgrade, and then all good, excluding MultiTerm that stop working...
So now I wanted to delete "MultiTerm suite of products" and reinstall everything again. But I get an error message:

"An error occurred and the program was aborted. You can try running the program again but if the same problem repeats, please generate a debug log (usually found in C:\ProgramData\SDL\Chainer\Logs) and contact technical support.
FileNotFoundException
C:\ProgramData\SDL\SDLMultiTermDesktop2017_SR1\SDLSplash.png"

I've tried to contact SLD technical support, but apparently now you have to pay to get any support, I've wrote them an email and that was their reply...

Can anyone help me?
Has anyone experience the same issue and was able to solved it?

Thank you very much in advance.

Best regards,
Delia



[Edited at 2023-05-10 14:44 GMT]

[Edited at 2023-05-11 09:37 GMT] ▲ Collapse
 
expressisverbis
expressisverbis
Portugal
Local time: 18:36
Member (2015)
English to Portuguese
+ ...
Please see if this helps: May 11, 2023

Delia González wrote:

I've tried to contact SLD technical support, but apparently now you have to pay to get any support, I've wrote them an email and that was their reply...



[Edited at 2023-05-10 14:44 GMT]

[Edited at 2023-05-11 09:37 GMT]


Not quite.

"For licensing or installation issues that prevent you from working we have a route for all customers to get help."
https://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio/28945/cannot-run-trados-2017-due-to-a-chainer-exe-error-message

You can also try these workarounds:

https://gateway.sdl.com/apex/communityknowledge?articleName=000019321

https://gateway.sdl.com/CommunityKnowledge?articleName=000002885

https://gateway.sdl.com/apex/communityknowledge?articleName=000001375

Stepan Konev
 
Stepan Konev
Stepan Konev  Identity Verified
Russian Federation
Local time: 20:36
English to Russian
Paid vs free May 11, 2023

When you contact their support team, a dedicated paid squad of specialists trained in neutralising issues for money, you have to pay. However there is a good chance that you can get their help for free by posting at the RWS Community site (see the comment by expressisverbis above). This page is spec... See more
When you contact their support team, a dedicated paid squad of specialists trained in neutralising issues for money, you have to pay. However there is a good chance that you can get their help for free by posting at the RWS Community site (see the comment by expressisverbis above). This page is specifically for Multiterm: https://community.rws.com/product-groups/trados-portfolio/trados-studio/f/multiterm
That page is sort of free help desk, and when you post an issue there, they treat it as a support ticket. There are many experts and enthusiasts ready to help. The paid support is just a last resort.

[Edited at 2023-05-11 15:19 GMT] ▲ Collapse


expressisverbis
 
Delia González
Delia González
Switzerland
Local time: 19:36
French to Spanish
+ ...
TOPIC STARTER
Hi May 12, 2023

Thank you very much for the advice!
I'll try it and let you know how it was fix.

Have a lovely day,
Delia
 
Aurélien ARPAZ
Aurélien ARPAZ
Local time: 19:36
German to French
+ ...
Revo uninstaller May 12, 2023

Hello Delia,

I don't know if this can solve the Multiterm issue, but this program has a scan function that usually solves problematic uninstallation issues. Much more efficient than the Windows uninstaller.

https://www.revouninstaller.com/es/products/revo-uninstaller-free/

Good luck!

[Modifié le 2023-05-12 15:02 GMT]
 


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Multiterm : Unable to uninstall Multiterm suite of products







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