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Unable to open Cloud project files (.sdlxliff)
Thread poster: Kathleen Tunney
Kathleen Tunney
Kathleen Tunney
United States
Local time: 13:01
Member (2021)
German to English
Jul 12, 2023

Hello!

I purchased and have been using the RWS eLearning course, Trados Studio
2022 Level 1. Close to the end, there are sections devoted to using
Studio in the Cloud. I created two separate sample Cloud projects and
the two .sdlxliff files are now in the File view.

However, when I click on those files to open them, they do not open.
Instead I get the error message "Cannot open Cloud project file. This
project file is still being processed ... See more
Hello!

I purchased and have been using the RWS eLearning course, Trados Studio
2022 Level 1. Close to the end, there are sections devoted to using
Studio in the Cloud. I created two separate sample Cloud projects and
the two .sdlxliff files are now in the File view.

However, when I click on those files to open them, they do not open.
Instead I get the error message "Cannot open Cloud project file. This
project file is still being processed or you do not have permissions to
work on it for the current task."

I don't know how to resolve this. It's unlikely to be still processing
since I have had the files in place since yesterday afternoon.

Also, I just checked with the university, whose license this is. I have all permissions.

What should I do next?

Thanks in advance!

Kathleen ▲ Collapse
 
Stepan Konev
Stepan Konev  Identity Verified
Russian Federation
Local time: 23:01
English to Russian
Make sure you click the target file Jul 12, 2023

When Trados prepares a project, it creates a pair of sdlxliff files with identical names. Make sure you are clicking the target one. You can know that by the language banner icon in the left pane in Trados.

expressisverbis
 
Kathleen Tunney
Kathleen Tunney
United States
Local time: 13:01
Member (2021)
German to English
TOPIC STARTER
Thanks for your response, but that isn't the problem. Jul 12, 2023

Hello Stepan,

Thank you for your response! I checked, and all is correct with the language pair indicated by the correct flags in the left pane.

Can you think of any other reason for the problem? I googled, but to no avail.

Thanks!
Kathleen
 
Stepan Konev
Stepan Konev  Identity Verified
Russian Federation
Local time: 23:01
English to Russian
RWS Community Jul 12, 2023

I suggest that you post your question at https://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio

There is a thread discus... See more
I suggest that you post your question at https://community.rws.com/product-groups/trados-portfolio/trados-studio/f/studio

There is a thread discussing the same issue:
https://community.rws.com/product-groups/trados-portfolio/cloud-offerings/f/cloud-offerings/40471/cannot-open-cloud-project-file
However even an RWS expert couldn't help based on description and a screenshot. The issue seems to be too technically complicated for a mere user.

I don't know if this can help but you can try:
https://gateway.sdl.com/apex/communityknowledge?articleName=000020913
But again, it seems too technical.

I believe if they sell an unusable training courses, they must help you sort it out for free. ▲ Collapse


expressisverbis
 
Kathleen Tunney
Kathleen Tunney
United States
Local time: 13:01
Member (2021)
German to English
TOPIC STARTER
Thanks again for your response! Jul 12, 2023

Hello Stepan,

Thank you for checking the internet for me.

The first link you gave is actually to my own question. Curiously, for some reason I can't fathom, my question was removed from the forum. This was odd, as my question was straightforward and polite, with no extraneous subject matter and nothing derogatory. I've posted in the Community Feedback forum to ask why the question was removed. Haven't heard back yet.

In the meantime I'm stuck. I looked over... See more
Hello Stepan,

Thank you for checking the internet for me.

The first link you gave is actually to my own question. Curiously, for some reason I can't fathom, my question was removed from the forum. This was odd, as my question was straightforward and polite, with no extraneous subject matter and nothing derogatory. I've posted in the Community Feedback forum to ask why the question was removed. Haven't heard back yet.

In the meantime I'm stuck. I looked over your second link, and while the resulting problem is the same, the cause is different. So I am reluctant to try out their workaround.

It would be lovely to be able to call RWS for technical help, but no such option exists. And I haven't paid for the support option, which I assume is expensive.

I appreciate the time you took to help. Maybe someone else will come along with yet another idea.

Regards,
Kathleen ▲ Collapse
 
Stepan Konev
Stepan Konev  Identity Verified
Russian Federation
Local time: 23:01
English to Russian
Link to RWS Community Jul 12, 2023

Kathleen Tunney wrote:
The first link you gave is actually to my own question.
No, that link has nothing to do with your question. It leads to a proper [in my understanding] place for asking questions. Recently I suggested the same link to another fellow translator but he somehow posted his issue in two different places, both other than what I suggested. Obviously he didn't receive any response.
You can try this form to submit a request:
https://gateway.sdl.com/webtocaserequest

Also you can try this one for general purposes: https://community.rws.com/product-groups/trados-portfolio/trados-studio/f/general

Kathleen Tunney wrote:
It would be lovely to be able to call RWS for technical help, but no such option exists.
It does. RWS Community is a dedicated place that works as a free help desk. You don't need to pay for asking questions at the RWS Community forums, but you have to do it in proper places. If they removed your post from one forum, try the other. Or email to those who sold you the course.

[Edited at 2023-07-12 23:08 GMT]

Kathleen Tunney
 
Kathleen Tunney
Kathleen Tunney
United States
Local time: 13:01
Member (2021)
German to English
TOPIC STARTER
Thanks again! Jul 13, 2023

Hello Stepan,

Thanks for your persistent help. I will follow your advice and try a different forum. Of course, I wonder why they can't inform a person via email as to just what forum would be the correct one.

I submitted an inquiry about how much the technical support package costs, but haven't heard back yet. Smart money says, it will be too expensive.

All the best,
Kathleen
 
Stepan Konev
Stepan Konev  Identity Verified
Russian Federation
Local time: 23:01
English to Russian
Why do you need to know that? Jul 13, 2023

Kathleen Tunney wrote:
I submitted an inquiry about how much the technical support package costs
Why? You shouldn't do that... If you asked about your issue, they could address it for free. Now that you mentioned the cost of their support, they just can't miss this opportunity.

expressisverbis
 
Kathleen Tunney
Kathleen Tunney
United States
Local time: 13:01
Member (2021)
German to English
TOPIC STARTER
It was my understanding Jul 13, 2023

that the people who give advice on the forums are other users, not employees. They're very often helpful, but not necessarily experts in the software. I don't really know.
 
expressisverbis
expressisverbis
Portugal
Local time: 21:01
Member (2015)
English to Portuguese
+ ...
Not quite true Jul 13, 2023

Kathleen Tunney wrote:

that the people who give advice on the forums are other users, not employees. They're very often helpful, but not necessarily experts in the software. I don't really know.


There are members in the community, in particular one, who is the Client Services Director for RWS. He is very helpful and understands our issues and needs.
If I want an expert, I need to pay as in all areas of expertise, especially when I need a medical specialist, a lawyer or an engineer and even a translator.

Stepan Konev
 


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Unable to open Cloud project files (.sdlxliff)







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